Privacy and security
Please take a few minutes to read this page carefully as it contains important information relating to any details you have given or should give to us. You should show this notice to any other person covered under your insurance policy.
We recognise our responsibility to treat the information we obtain about you with care. We use personal information about you:
- to provide you with a quote;
- to administer your policy if you buy one;
- to maintain and improve the services we provide to you; and
- to research and tell you about other products and services.
Some of the personal information we ask you to provide may be sensitive. For example, you may have to give us information about your health and the health of other people who will be insured to drive your car. We also need to know about any motoring offences that you and other people who will be insured to drive your car may have.
We will use your data for statistical analysis and in the administration of your policy if you decide to buy.
Offers of Insurance
We share information to assess whether to offer insurance and the terms under which it will be offered.
Fraud Prevention and Detection
To keep our premiums as low as possible we participate in a number of insurance industry initiatives to prevent and detect crime. As a valued customer, we think you'll appreciate the steps we are taking to provide the best car insurance cover.
To prevent and detect fraud we may at any time:
- Share information about you with other organisations and public bodies including the police.
- Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we identify fraud, we will record this. We and other organisations may also search these agencies and databases from the UK and other countries to:
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- help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
- trace debtors or beneficiaries, recover debt, prevent fraud, and to manage your accounts or insurance policies;
- check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity; and/or
- check details of job applicants and employees
- Undertake credit searches and additional fraud searches.
If you would like to receive further details of the databases we access or contribute to, please write to the Data Protection Officer, Halifax Car Insurance, The Observatory, Reigate, Surrey, RH2 0SG or email us at DPO@halifaxcarinsurance.co.uk.
To prevent fraud and to ensure that any payments or refunds can be paid to you, we keep your credit/debit card details for the duration of your policy. By providing your card details, you consent to us doing this.
Claims
Under the conditions of your policy you must tell us about any Insurance related incidents (such as fire, water damage, theft or an accident) whether or not they will give rise to a claim. When you tell us about an incident we will pass information relating to it to a database.
We may search these databases when you apply for insurance, in the event of any incident or claim, or at renewal to validate your claims history or that of any other person or property likely to be involved in the policy or claim.
If you make a claim we may need to give information about you and your policy to other people such as suppliers, investigators and loss adjusters. They will only use the information to help us with your claim.
Motor Insurance Database
Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers' Information Centre (MIIC). MID data may be used by the DVLA and DVLNI for the purpose of Electronic Vehicle Licensing and by the police for the purposes of establishing whether a driver's use of the vehicle is likely to be covered by a motor insurance policy and/or for preventing and detecting crime. If you are involved in an accident (in the UK or abroad), other UK insurers, the Motor Insurers' Bureau and MIIC may search the MID to obtain relevant policy information.
Persons pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID.
You can find out more about this at http://www.miic.org.uk/.
Information on Products and Services
We and our agents, will hold and use the information you have given us to provide the insurance services you asked for and for statistical analysis. Your information will always be protected by strict security and will only be used by our agents in accordance with our instructions. We may contact you by post, email, phone or SMS to keep you informed about other products and services offered by Halifax and Bank of Scotland group companies and for market research purposes. If you prefer not to receive such communications, and you have not previously told us, please write to the Data Protection Officer, Halifax Car Insurance, The Observatory, Reigate, Surrey, RH2 0SG or email us at DPO@halifaxcarinsurance.co.uk. Please include your full names, address and date of birth.
Calls may be monitored and recorded for security and service quality.
Renewal Information
Before the renewal date of your policy, we will provide you with details of the terms on which your policy may automatically be renewed. If we are unable to offer you a policy we will let you know and you may be provided with details of the terms on which your cover will continue via another insurer in our group (we are part of the Halifax and Bank of Scotland group). By taking out this policy you agree to allow a change of your insurer at renewal.
If you pay your premium by direct debit, your existing policy may automatically be renewed, or your cover may continue to be provided through another insurer. You will be notified of this before your policy expires and you will be given details of the renewal terms including any changes in your policy cover. If you do not wish to renew your policy, you should tell us before your renewal date. If you do not tell us and your policy is renewed, we will continue to make deductions from your bank account for the new premium. If your insurer changes at renewal, we will ask you to sign a new direct debit form.
Premium collection
We collect the premium for your motor insurance policy. For breakdown assistance cover, we collect the premiums on behalf of Green Flag.
Compensation arrangements
We are covered by the Financial Compensation Scheme (FSCS). In the unlikely event that any firm providing insurance goes out of business or into liquidation, you may be entitled to compensation from the scheme.
Generally the FSCS may arrange to transfer a policy to another insurer, provide a new policy or, if these actions are not possible, provide compensation. Compensation for third party motor insurance is covered in full. For other motor insurance, the FSCS will meet the first £2,000 of a claim or policy in full and 90% of the rest of the claim or value of unused premiums. Further information about compensation scheme arrangements is available from the FSCS at 7th Floor Lloyds Chambers, Portsoken Street, London, E1 8BN. Tel: 020 7892 7300 or http://www.fscs.org.uk/.
Regulatory status
Esure Insurance Limited is part of the Halifax and Bank of Scotland group and is authorised and regulated by the Financial Services Authority. We are entered in the FSA register, number 203350. Our name, address and regulatory status can be checked by visiting the FSA website http://www.fsa.gov.uk/ or by calling them on 0845 606 1234.
Our registered office is The Observatory, Reigate, Surrey, RH2 0SG.
You can ask us for information about any part of this information.
Telephone calls
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Security
We believe that security is of the utmost importance to our customers, and we therefore have what we believe are the most secure systems on the market. We use the latest encryption technology, SSL or Secure Socket Layer, which protects your payment details and all your personal information. We are also registered with Verisign, a leading Internet Security Company. To verify the site security, click on the padlock at the bottom of the page in the quote or buy process or click on the Verisign logo below, and this will immediately display our registration certificate. This is proof of our commitment to ensuring your security.
If you pay for your policy by credit card (but not by debit card), then you will also have the additional protection of the Consumer Credit Act. Your maximum liability on your credit card is £50 in the event that it is lost or stolen or used fraudulently and your liability stops as soon as you notify the credit card company that the card has been lost or stolen or used fraudulently.
Cookies
Cookies are small text files which are placed on your computer. We use sessional and persistent cookies to help us to enhance the level of service we provide to you.
We use these cookies to record the areas of the site you visit and the length of time you spend viewing them. This allows us to continually improve your experience on the site. The cookies do not identify a user by name. Your browser keeps track of sessional cookies as long as it's running, but deletes them when it is shut down.
We use up to 90 day persistent cookies if you come to our site from an affiliate site, as a means of tracking the effectiveness of our online advertising. These cookies do not identify a user by name, and are only used to record what site you came from and whether you return to the site within 90 days.
If you object to a cookie being placed on your computer, please adjust your browser to let you know when a cookie is issued or you can choose to have them disabled (although this will prevent us from providing you with a quote), though we may still use your personal data for statistical analysis and, if you decide to buy, in the administration of your policy. Please refer to the website www.aboutcookies.org for more detailed instructions on how to control or delete cookies.